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Ecolastic Products Pvt. Ltd. is the operator of (https://ecolastic.in). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Generic Data
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. What are the Shipping Costs?
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. What is the Returns Policy?3.1 Warranty Returns
Ecolastic Products will accept any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
Upon return receipt of items for warranty claim, you can expect Ecolastic Products Pvt. Ltd. to process your warranty claim within 14 working days.
Once warranty claim is confirmed, you will receive the choice of a replacement item sent to you (if stock is available)3.2 Damaged Item Returns
An item to be received in damaged condition is rare, however if such a product happens to be delivered, the customer may claim replacement of faulty product with a new product of the same amount value, provided a photo or video proof of the same is given within 7 days of receiving the order.
Upon return receipt of items, you can expect Ecolastic Products to process the claim within 14-18 working days.
4. What is the Dispatch Time?
Orders are usually dispatched within 2-3 business days of payment of order. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5. Details on Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
6. Details on P.O. Box Shipping
Ecolastic Products will ship to P.O. box addresses using postal services only, unless our courier partners are unable to offer couriers services to these locations.
7. What if Items are Out of Stock?
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
8. What if the Delivery Time exceeds the deadline?
If delivery time has exceeded the forecasted time, please contact us so that we can investigate
9. How can I get Tracking Notifications?
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
10. What about Parcels Damaged in Transit?
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
11. What are the Duties & Taxes?
GST has already been applied to the price of the goods as displayed on the website, unless mentioned otherwise.
12. Cancellation Details
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
13. Insurance Details
Parcels are insured for loss and damage up to the value as stated by the courier.13.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.13.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.
For all customer service enquiries, please submit an enquiry at email@example.com
If you have any questions on how to return your item to us, contact us.
Email id here: firstname.lastname@example.org
Contact Number here: +91 911 869 9999
Ecolastic Products Pvt. Ltd, Plot No. 205/8 & 9 I.D.A, Phase 2,
Cherlapally, Hyderabad-500051, Telangana, India.